Samanta then complained to ITV saying that she would never have agreed to play the part if she had known that the scene would ridicule trans people.
John Whitton has appologised making it clear that this would never have actually been aired as it would have been picked up by the producers at some point.
So if a transphobic comment was made, that is frankly not all too surprising. Lots of people see transwomen as "he rather than she" and becaouse there is little education on this topic in schools or anywhere, this was a great opportunity to help change attitudes.
Many trans people have challenges with family when they come out and although initially this was a major part of the storyline, Coronation Street has not really used the opportunity as well as they could have. Most people had forgotten Hayley was trans until this final exit storyline.
Of course most trans people don't want the trans issues to be there, they just want to get on with life in the gender they wish they had been born and to be fair to Corrie, they have tackled issues of prejudice, getting married, adoption and fostering and family rejection. There is some evidence that Roy and Hayley's relationship highlighted to the public the difficulty facing trans people and the public pressure influended the goverment at the time to start to process which led to the Gender Recognition Act in 2004
Over the six months that the story ran however they did manage to address a number of challenging issues and there was plenty of discrimination, harassment and hate crime and some homophobic and transphobic storylines that highlighted the kind of challenges we face day to day.
Hopefully Emmerdale and Coronation Street will continue to feature storylines that address sexuality and gender identity and will do what they can to show harassment and discrimination as unacceptable behaviour.